Positive Customer Reviews and Testimonials

Highly recommended, Josh came and installed a Wi-Fi burglar alarm , from his first visit to explain the ins and outs of the system to fitting the alarm , top class service. Nothing was too much trouble and patiently answered all our questions in a very clear to understand way . Very satisfied customer .

Very knowledgeable, excellent service, reasonable prices.

What does any customer want? A company that responds, turns up on time, does an excellent job in a friendly professional manner and takes pride in what they do … Well, I’m happy to report that my experience with EMS&F fulfils all the above criteria, from initial contact to turning up bang on time Ada, who took the initial call and Josh the onsite engineer were brilliant, from the first call to leaving the property. The service was very thorough – and Josh really went the extra mile helping me program exactly what I wanted into the system – thoroughly checking everything worked as I wanted – genuinely friendly and accommodating. Cannot fault. Worth every penny of the very fair price. Would definitely recommend without hesitation.

Indifferent service is so apparent in many areas of business its refreshing to be able to report on a company that on the two occasions I have used them have demonstrated exemplary courtesy and knowledge in every aspect of home security systems. They call back when they say they will, they arrive on time and complete the job without problems. I have no hesitation in recommending East Mids Security and thank them for their service.

Brilliant service – well done!

great service. system was well explained after installation. very happy. Thanks to all the team

Polite, efficient and courteous.

Excellent service, very professional and quality products…. Offered good advice with a high standard install…. Highly recommended….

Brilliant company. Polite, efficient, took time to explain how to use the equipment and cleaned up after themselves. Delighted with the service. Highly recommend

From when we first started using East Midlands Security & Fire some 6 years ago to now, this company has been fantastic. They are always at hand to respond when we are in need. Fair prices quoted always and great advice given. Look no further than to use Adam at East Midlands Security & Fire for all your security needs. Thanks guys.

Have been a customer of EMS&F since having our alarm installed by them 6 or 7 years ago. Always found them to be very professional, friendly and responsive. A really good local business

Excellent service and very professional

Annual Service Since installation of my alarm system by EMS&F, I have always used the Company for my annual service & check up. From Day 1 I have been more than happy with their service. Jack was on time, professional, friendly , courteous & efficient. I can highly recommend the company.

A friendly and efficient service. arrived on time, Covid-19 precautions observed. Completed the alarm system service and answered any queries. No mess.

Had an issue with one of my alarm sensors they came and sorted the problem out straight away. Would recommend.

Very impressed with the service I received. The whole process from quote to installation was very straightforward, the fitter was very polite and professional, and the alarm system very easy to use. A great service all round.

Very professional, excellent friendly service, very quick to respond. Definitely recommend.

Very pleased with the service from this company. They serviced our alarm again this year and the technician, Jack, was very friendly, helpful and professional. He wore a mask as required, and was very polite. I have no hesitation in recommending them.

As usual EMS&F have done a great job and, on this occasion, were very accomodating when we had to change the appointment date

Had an alarm system and security light fitted last year. The work was completed quickly and the team were extremely friendly. The security light needed replacing and this was completed very quickly with no quibble. Great service.

We don’t usually leave reviews but this company is fantastic, we would highly recommend them to anyone. They are all extremely friendly, from Katie who takes the calls to Jack who serviced our alarm on this occasion. They are highly professional, efficient and prompt in getting back to you, what more could we ask. Thank you, Dave & Amy

No hesitation at all in recommending Adam and his team at EMSF. First class service, very knowledgeable and helpful advice.

East Midlands Fire & Security attended to undertake the annual service on my alarm system. Arrived on time and completed the service in a professional manner whilst observing COVID regulations. I have no hesitation in recommending this business for alarm and security needs.

Excellent installation from Jack and Tom. Very professional and went about their work with no disruption. Small issue issue with the electrics to the CCTV was sorted the same morning as reported.

This business both installed and maintain my domestic alarm system. The first thing to say there are no negatives. They always turn up on time, are polite, really professional and engaging. I have had to call them out of hours and it’s great peace of mind that it’s Adam and Jack I can rely on. I feel happy paying a fair price to a local business providing a quality service.

I required some alterations to an existing system, not installed by EastMidlands Security and Fire. From my initial contact with Adam, subsequent contact with Katie in the office and Jack who carried out the alterations, I could not have been more pleased with the speed and efficiency by members of the team. I would have no hesitation in recommending this company to anyone who requires security or fire monitoring measures. It was a pleasure to deal with a company which practices excellent customer service. A rarity these days! A grateful Thank You to the East Midlands Security and Fire team.

Highly professional and quick to respond.

Have been using this company for a number of years and found them an extremely professional company, they remind you when you need to have your system serviced and call you before they get to you. I throughly recommend them.

We purchased a new home in Leicester which was not ready to move in to and had no alarm. We were recommended EMS&F by the electrician and couldn’t be more happier that we went with them. Adam was a pleasure to liaise with prior to completion date with recommendations and managed to fit us in on our actual completion day. Adam and Dan were extremely professional and human throughout and did a stellar job in installing the alarm for us. Good banter too! Would highly recommend EMS&F.

We were dealt with professionally and speedily. Their representative Jack was friendly and very helpful with all questions that were asked of him. Will certainly use them again for all related needs.

Just had a new alarm fitted, service as always was brilliant – friendly , efficient and very patient when explaining the new system.

East Midlands Security & Fire are the epitome of professionalism and experience from the initial consultation, fit and the after sales service. They are knowledgeable, efficient and always so pleasant and helpful. And they are totally Covid aware and accommodating and always turn up on time. I wouldn’t use any other security company and I would always recommend them.

House alarm system – which is about 25 years old – had gone into tamper mode and we could not reset. Contacted East Midlands Security – they came round and fixed the fault and got the system working again. They also recommended some upgrades to this old system – which we agreed would be a good idea. They took away all the details – we are now waiting for a quote with all the details. Based on the resolution of our alarm problem resolution would recommend this company.

Arrived on time, worked safely (Covid 19) and efficiently. Polite, courteous and friendly. I recommend as a local professional business.

We have had our first alarm servicing with East Midlands Security & Fire. The Engineer that came was very professional and was able to review the system that we have inherited from the previous house owners quickly. We have signed up to their maintenance package and will probably use them when it is time to upgrade our system.

I’ve used East Midlands Security and Fire a few times now and ive always found them to be polite, professional and most importantly honest. From the initial meeting a few years ago to discuss which alarm is best suited for my property to the installation and maintenance, I honestly can’t fault the members of staff I’ve dealt with. Especially Adam and Katie who were a huge help! Keep up the good work guys!!!

They arrived at the time specified and completed the work quickly with no fuss or bother to us. The work was carried out very neatly which has required no redecoration to any of the rooms where sensors were fitted. Brilliant work and would recommend them 100%.

First experience of this company and very impressed. Engineer Jack was very professional not only in his completion of the service but also with how he dealt with our queries and in his explanation of everything he was doing. Have already recommended to a neighbour…

I needed an alarm upgrade and searched the web. Found this company and rung them. From the first phone call to the final thank you phone call, it was completely professional. Sadly, this day and age it is difficult to get good customer service from anywhere, big or small but I have to say I have no hesitation in recommending this company. The number is in my diary.Thank you to all concerned.

Had my alarm system for a few years and very happy with it. Yearly services completed on time and always get a reminder to let me know it’s due. Friendly and reliable staff.

From the first email enquiry they were excellent, knew exactly the system i had (previously installed by housebuilder) talked me through all the features and how to use most effectively. Wont hesitate to recommend – really great business

Excellent company and engineer to deal with, very professional and quick to come out to action a service. Would happily recommend them to anyone.

Had a minor fault with PIR in hallway, East Midlands Security came out and immediately resolved the issue, checked the whole system out and reset. I could not praise the company more highly. Great response, my thanks to all concerned. Roger

My home intruder alarm developed a fault. EM S&F were responsive, came on the day they said and although a little late they were very informative and apologetic about this. Work was done quickly, professionally and everything is now working again. I’ve rebooked them for an upgrade quote and will now be using them for my annual service.

We had a full service of our home alarm system and siren repair. The engineer was polite, helpful and completed the job quickly. He observed all of the Covid protocols and we felt very safe – we will definitely use East Midlands Security and Fire again.

Professional, polite and conscientious operators who always provide an excellent service. This year was no exception and came complete with good Covid-19 precautions. As a long standing customer of EMS&F I have no hesitation in recommending them to others.

Thank you for the high standard of professionalism, quality of work and reasonable rates. I will definitely use East Midlands Security & Fire again. Katie was attentive to what we needed and Jack (engineer) was helpful, knowledgeable and respectful whilst on site. Great Job!

Easy to book, clear and good value costs and professional technician who was very helpful and safe carrying out our alarm maintenance